This short course explores the personal impact and the role that communication plays in perception. You will learn a range of proven communication techniques and strategies to help you express your ideas clearly, listen actively, ask effective questions and give and receive constructive feedback — allowing you to develop and maintain successful workplace relationships.
Module 1 – The Communication Process
Module 2 – Personal Communication Styles
Module 3 – Active Listening and Questioning
Module 4 – Verbal Communication Skills
Module 5 – Non-Verbal Communication and Body Language
Module 6 – Giving and Receiving Feedback
Module 7 – Communication in Difficult Situations
Module 8 – Workplace Communication and Collaboration To apply for this course, you must complete an application form. This can be emailed or posted to you or downloaded from our website. Please ensure you also read the Domestic Student Handbook provided to you with this Course Outline prior to completing an application form.
Fees include all equipment and resources required for training and assessment.

Instructor
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Coursila made learning feel simple and flexible. The lessons are clear, practical, and easy to follow. I can study at my own pace without feeling overwhelmed at all.
Thanks to Coursila, I upgraded my skills faster than expected. The instructors explain concepts clearly, and the course structure keeps me motivated from start to finish.
I love how Coursila combines quality content with real-world examples. It’s perfect for busy learners who want to grow skills without sacrificing work or personal time.
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